Products ordered directly from University Medical

If you find that you are unhappy with any purchase that is made through University Medical Products, for any reason, you may return all bottles to us within 30-days of your purchase, for a refund. We will refund your credit card for the amount of the purchase less shipping and handling. Please call for details.

Auto Ship Orders: Within 30-days of your first order, you may return all bottles to us for a refund. We will refund your credit card for the amount of the purchase less shipping and handling. Orders after your first purchase will not be accepted for a refund.

Note: Orders shipped prior to cancellation will not be eligible for a refund.

Regenetresse guarantee when purchased at retail

100% SATISFACTION GURANTEE! It takes about 3 weeks for a follicle to produce a new “anagen” hair, the phase in which hair is actually growing. If, after 3 weeks of using REGENETRESSE daily as directed, you do not start to see initial results, please send:

• A brief handwritten note on a 3’x 5’ card outlining your concerns and your name and address;
• the UPC code cut from this box;
• your dated cash register receipt (with store name and purchase price circled) to:

University Medical Products Inc.
REGENETRESSE
537 Newport Center Drive #377
Newport Beach, CA., 92660

Only one refund per name or address. No postal box or group requests. Refund request must be dated within 30 days of purchase. If preceding terms are not met (as determined by University Medical), request may be denied and/or value limited to prevailing average product purchase price in the market.

Note: REGENETRESSE guarantee is posted on the side of the box.

Products purchased at retail

At University Medical Products, we value our customers and stand behind our products. Our customers’ satisfaction is important to us.  However, in the event you are dissatisfied with any of our products, please return to the place of purchase.  This aids in maintaining a correct inventory control.  When returning an item to the store of purchase, please ask to speak with the Manager.  If the Manager refuses to refund your money, please inform them that University Medical Products reimburses the store when the product is returned, back to us by the Retailer.  If the store policy does not allow for refunds, University Medical Products will handle refund request at the Corporate Office on an individual basis.

Customers will be required to follow the below procedures, for refund to be processed.

• Call our Customer Service Department to discuss your return.
• Return product (complete) along with original receipt to University Medical Products corporate office to be processed.
• If original receipt is not available product may be returned for exchange.
  (This would be up to the company discretion)
• University Medical Products does not reimburse postage

If you have any questions please call our Customer Service Department at 1-800-535-0000 M-F 8:00-5:00 PST.

Your Privacy

University Medical respects your privacy. Any information that you give us is held with the utmost care and security and will not be sold, rented, or loaned to any third party without your consent. We will not release any personally identifiable information such as your name, address, e-mail address, phone number or credit card information except as described in this statement.

In connection with our customers' orders, we collect personal information as needed to process and fulfill their order, and to provide customers with information regarding their order. In addition, we may share or disclose such information in order to conform to or comply with legal requirements, to protect the rights of University Medical or the personal safety of University Medical's personnel or the public.

University Medical does not sell, trade or rent your Personal Information to third parties.